Privacy Policy for dinesQL Pte Ltd

Effective Date: 01-Jan-2025

dinesQL Pte Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and protect personal and business information across all of our services — including our data consultancy offerings and our WhatsApp automation platform.

1. Who We Are

dinesQL Pte Ltd is a Singapore-based data and AI consultancy that provides the following services:

• Data warehouse and analytics solutions
• Big data architecture and cloud migrations
• Machine learning and AI integrations
• Business intelligence and data visualization
• Data governance, performance tuning, and security
• AI-powered business automation, including WhatsApp-based customer engagement platforms

2. What Information We Collect

a. For Data & AI Consulting Projects

• Company name and contact details
• Project requirements, technical architecture, and datasets (where applicable)
• Access credentials to cloud or on-premise environments (only with consent)
• Usage metrics and logs related to hosted solutions or training sessions

b. For WhatsApp Automation Platform

• WhatsApp Business Account details and phone numbers
• Meta API credentials (access tokens, phone number IDs, WABA IDs)
• Message content exchanged via WhatsApp
• Logs of customer interactions, usage metrics, and conversation history

c. General Website and Marketing

• IP addresses, browser/user agent, and referral sources
• Contact form submissions and email addresses
• Cookies for analytics and user session management

3. How We Use Your Information

We use collected data to:

• Design and implement data architectures and AI models
• Deploy, manage, and monitor cloud-based data solutions
• Provide customer support and implementation assistance
• Automate WhatsApp messaging and customer engagement workflows
• Track and improve performance of WhatsApp bots and AI agents
• Communicate updates, insights, and service improvements

We never sell or rent your data to third parties.

4. Sharing and Disclosure

We may share data only under the following circumstances:

• With trusted cloud providers (e.g., Microsoft Azure, AWS, Google Cloud)
• With AI providers (e.g., Azure OpenAI, Google Gemini) to fulfill requested services
• With legal authorities to comply with law or enforce agreements

5. Data Security and Storage

We apply the following security measures:

• Encryption of sensitive data in transit and at rest
• Use of secure vaults for API tokens and login credentials
• Role-based access controls (RBAC) for internal users
• Monitoring and alerts for suspicious access or behavior

6. Data Retention

We retain data as follows:

• Project data and credentials — for the project lifecycle or as per contract
• WhatsApp chat data — as needed for message logs and analytics
• Deleted upon client request

7. Customer Consent and Control

By using our services, including providing access tokens or business data, you grant us permission to act on your behalf strictly within the context of delivering your requested solutions.

You can:

• Revoke access at any time
• Request data deletion
• Request a copy of your stored data

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion or restriction of processing
• Object to certain data uses

To exercise any of these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle data, please contact us:

dinesQL Pte Ltd
68 Circular Road, #02-01, Singapore 049422
Email: info@dinesql.com
Website: https://dinesql.com